Denim Works Internet Shopping Policy/FAQ
Our Commitment to Quality
All of us at here at Denim Works are committed to providing the highest level of service and satisfaction
to our customers. Should you have any suggestions for improving our web site or our service please contact shop@denimworks.co.uk
. Your feedback is essential to ensure continued improvement in the service we provide to you, so please do pass on your comments
and concerns or any ideas you feel would help to improve our web site further.
Ordering & Internet Security
It is very easy to order goods from this Denim Works web site and it offers you secure online transactions
methods.
Simply select the items you want to purchase, add it to the "shopping basket" then go to the
"checkout" section and pay by using your credit or debit card such as MasterCard, Visa, Delta, Maestro, Electron,
or Solo.
Internet shopping is safe with Denim Works because we use the latest "industry standard" encryption
technology to protect your personal information such as your credit card and name & address details.
If you wish to check that your connection to the Internet is using this technology called Secure Sockets
Layer (SSL), simply right click your mouse when on the ordering/payments pages and chose "properties" from the drop-down
menu to check.
If you are unhappy about credit card payment via the Internet, you can E-mail or post your order
to us together with your credit card details so that we will be able to carry out a manual transaction on your behalf. You
should be aware that in our opinion this method of payment is less safe than using our secure server system. We are therefore
not able to accept responsibility for any problems or losses that may result.
All prices on our web site are shown in UK Pounds Sterling, inclusive of VAT, but do not include postage
and packing charges.
Back to top
Payment Methods
The normal and preferred payment method via Internet is by credit/debit card such as MasterCard,
Visa, Delta, Maestro, Electron, or Solo.
If you do not have a credit card or a card of the type listed you may also pay by cheque. To do
this you will need to post your order to us together with a cheque payable to: Denim Works. If you print the order form you
will have the correct amount including the shipping charges.
Please note that non-standard payment methods will result in longer delivery times especially where
payment is made by cheque. Our bank must clear all cheques before the order is finally accepted. There is a greater opportunity
for error with non-standard payment methods and this may result in further delay.
Back to top
Checkout
Prior to purchasing any
goods you have the opportunity to review your order and
make any changes you desire. When you are happy that your
order details are correct, simply click on the "Secure Checkout" button, then you will be asked to supply your credit or debit card details along with your delivery address.
If your delivery address does not match your cardholder billing address, we will need to conduct additional security checks which may delay despatch of your order slightly. We certainly do accept orders where the delivery address is different to that of the cardholder if for example, where you have requested despatch to your workplace or office, place of further education, a neighbour, or as a gift, but you may be subjected to additional security verification. We may need to contact you directly by telephone or e-mail and ask you to supply additional verification, or we may even send a copy of the receipt to the cardholder address requesting them to contact us prior to despatching the goods. In any event, any extra processing will be dealt with in a timely manner and is designed to protect your security and ours and enhance your internet shopping experience.
Once you complete these details, any postage and packing charges will be automatically calculated and added to the total cost of the goods. Next, you will be shown your final order details and the total price. You can then review the information and complete the transaction by clicking on the "Submit" button which will finalize your order with us.
You will then receive confirmation of your order with us and a receipt by E-mail, both of which will quote a reference number against each purchase transaction. You will need to quote this reference number to one of our customer service representatives if you have any problems whatsoever with your purchase from Denim Works.
Please be advised that all orders accepted by Denim Works are subject to authorization of your chosen credit/debit card.
Back to top
Delivery Costs
Our UK delivery charge is based upon postal costs and calculated as a charge PER PAIR of jeans, up to
a value of £99.99, but if your purchase amounts to £100 or more, delivery costs to you will be zero, nil, absolutely
nothing, FREE!
£3.95 per pair for delivery within the United Kingdom via mail
Purchases over £100 UK Pounds Sterling - NO CHARGE - FREE
Outside the UK - Please email: shop@denimworks.co.uk
Back to top
Returns Policy
You can shop with complete confidence because you have the right to cancel your order within 7 days of
receiving the goods without giving a reason and a full refund will be made. This is our irrevocable guarantee to you and all
goods sold by us are covered by this full money-back guarantee.
In addition, it is the policy of Denim Works, that for a further 14 days you may return the goods if they
are found to be unsatisfactory due to either being faulty, having arrived damaged, or being incorrectly supplied. Denim Works
will make a full refund or replace the goods. You must also please ensure that the goods are returned to us within 21 days
of receipt, using a recorded delivery service (we suggest obtaining a free "Proof of Posting Certificate" from the
Post Office), at your cost. The goods must be returned to us in an unused condition, with their original labels still attached
and in their original packaging within 21 days of receipt. If the original labels are not intact and in place on
the goods as supplied we are unable to make a refund of any description. Please allow up to 30 days from us receiving
any returned goods to process your returns. Any free goods or promotional items we may have supplied as part of the product
purchase must be returned together with the product, otherwise we may deduct the full list price of the missing items from
any refund. Refunds will be made to the same credit card as you used to make your purchase.
Alternatively, if you simply decide that you do not want the goods for any reason, then postage and packaging
costs are your responsibility, as we will only offer a refund against the actual cost of the goods we supplied. We can only
despatch the size you chose at the "checkout" so it's your responsibilty to ensure the size you have selected is
correct. Again, you must please ensure that the goods are returned unworn and with the original labels still in place.
If you feel that you do need to return something to us, please telephone us on 01202 311660 during opening
hours, or simply E-mail us at shop@denimworks.co.uk where you will be able to contact
someone who can give you assistance.
This does not affect your statutory rights as a consumer.
The address to send returned goods is:
Denim Works
5 Richmond Hill
Bournemouth
Dorset BH2 6HE
UK
Proof of postage for any returns made is essential as we are not compensated for any packages
lost or damaged in transit. If any goods you return to us are lost or damaged in transit it will be your responsibility to
claim for compensation from the carrier you use.
Back to top
Stocks
We do hold large stocks of all the leading brands of denim shown on this web site which we aim to despatch within 24 hours
of receiving your order. Sizes, colours and availability of individual items is indicated in the "Shopping Basket"
when you make your selection and we do not advertise goods that are not held by us in stock, or is on "back order"
from the manufacturers. This ensures you, our valued customer, that you are making a purchase at a highly competitive price
and your order will receive prompt despatch from our stocks. In other words, all styles, colours and sizes indicated on our
web site shopping basket are actually held in stock at our premises and are therefore available for despatch against your
order.
Having promised you that however, there may be very occasional instances (and we mean exactly that!) whereby the volume of
orders we have received for specific items has temporarily overtaken our stockholding. This is normally rectified within a
couple of working days. However, if this situation occurs with any of the goods you require, we will contact you right away
and ask you to please allow between 7 and 10 working days for despatch of any such items effected, also to discuss any alternative
options. This does not affect your statutory rights as a consumer.
Back to top
About Denim Works
Denim Works is a leading Denim Retailer, based in the cosmopolitan town of Bournemouth where we have been
trading for in excess of 15 years and have earned a valuable reputation for having large stocks of denim and for providing
friendly service at highly competitive prices! We are authorized stockists and Internet resalers of leading brand names such
as Levi's, Wrangler, Lee, Dockers,
Killah, Lee Cooper and Lois (if you've
never tried Lois® Jeans, ask the girls of Bournemouth, they fit like no other!).
We only sell branded products that are supplied by the official and original manufacturers in the United
Kingdom. In other words, we do not retail fake or so called "grey imports", so what you see advertised on this web
site is what you get when you order. No doubt about it!
Even though we have very large stocks of all types of denim, we are not a warehouse piled high with jeans,
we are real people who care for our customers and value your business very highly!
Denim Works is staffed by helpful people who can give you advice about the denim styles and fits of all
the brands we stock. So, if you have any questions about our jeans, what the fit is, how they look, wear, etc., then please
just give us a call on 01202 311660 (00 44 1202 311 660 from outside the UK) between the hours of 9.30am and 5pm (GMT) Monday
to Friday and we will be pleased to help.
Denim Works is a trading name of Thomas and William Limited, Ebenezer House, Poole Road, Bournemouth,
Dorset BH2 5QJ, Registered in England No. 4167054, VAT No. 619 661322. References to the company are references to Thomas
and William Limited.
How to contact Denim Works
You can contact us here at Denim Works any time between the hours of 9.30am and 5pm (GMT) Monday through Friday by telephoning
us on 01202 311660 (00 44 1202 311 660 from outside the UK) and we will be pleased to help. You can also fax us on 01202
789538 (00 44 1202 789 538 from outside the UK).
If you would like to write to us or visit us in person, our address is:-
Denim Works
5 Richmond Hill
Bournemouth,
Dorset, BH2 6HE
UK
Give us a call sometime, better still come and visit us if you are in the Bournemouth area. Bournemouth is a great place
to visit for a few hours of shopping - the dance and club scene is great too! If you come when the weather is good, bring
a picnic, the beach is only 300 metres from Denim Works!
If you need any help about any of our goods, or if you want to check if a particular item is in stock
you can E-mail shop@denimworks.co.uk and we will reply within 48 hours, or you
can telephone 01202 311 660 (00 44 1202 311 660 from outside the UK) between the hours of 9am and 5:00pm Monday to Friday
(GMT). There is an answering service outside of office hours. You can also fax us on 01202 789 538 (00 44 1202 789 538 from
outside the UK).
Privacy
When you order from us we need to know your name, email address, delivery address, credit card or debit
card number and expiry date. We may also ask you for your phone number. In common with other internet shopping sites we do
use "cookies" in our shopping basket functions, rest assured this only for our own purposes during your visit to
our site, no third party 'tracking' information is stored on your computer from our site. We may also collect the IP address
of your current Internet connection, which is purely for fraud prevention and security purposes. This information allows us
to process and fulfil your order, to notify you of your order status and the whereabouts of your order. All the information
gathered by us is done so by Denim Works who are the owners of the business. SecPay are our e-business partners may also have
access to the data but only as a necessary part of working with us to fulfill your order, prevent fraud and improve our customer
service. The information collected about you during the processes of taking your order or dealing with your enquiries is collected
lawfully and in accordance with the Data Protection Act 1998.
If however, you would like to receive details of any special offers or promotions from Denim Works or
our denim suppliers in the future, there is a option to "click" on a subject box within the checkout pages on this
site. We will then have your permission to e-mail you with details that should be of interest to you. We will not bug you
by sending messages every few days, weekly, or even monthly, but we may touch base with you a couple of times a year whenever
we have some information that we think should be shared with you as a valued customer.
If you have any concerns about privacy of your information held by us please contact shop@denimworks.co.uk
Back to top
Unsolicited Marketing (Spam)
At Denim Works we fully appreciate the irritation created by unsolicited approaches for products and services.
We guarantee that we will not pass on your personal information to any other organization for the purposes of marketing (unless
you opt to receive periodical information by completing the option box on the checkout pages). We may gather usage statistics
relating to sales, sales or traffic patterns any or all of which may be made available to third parties but these statistic
will not include any information about you or which could be used to identify you.
Back to top
Customer Support
If you need any help you can email shop@denimworks.co.uk and
we will reply within 48 hours or you can telephone 01202 311 660 (00 44 1202 311 660 from outside the UK) between the hours
of 9am and 5:00pm Monday to Friday (GMT). There is an answering service outside of office hours. You can also fax us on 01202
789 538 (00 44 1202 789 538 from outside the UK).
Back to top
Customer Complaints
We are very confident that you will be pleased with our high level of service and look forward to doing
business with you again and again. In the unlikely event that you do have a complaint then we would like to hear from you
right away so that we can resolve the matter in a timely manner and to your complete satisfaction.
Please understand that if you have any complaint about our service or products whatsoever, then we want
to hear from you! The only way we can improve our service is if you, our valued customer, tell us if you think things have
gone wrong. Denim Works is staffed and run by helpful people who really want you to be completely satisfied with your purchases
and look forward to being of help to you (and hopefully your friends too) again in the future.
So, if you do have any complaints at all then please contact our Customer Service Department immediately
by 'phone or e-mail.
Telephone: 01202 311 660 (00 44 1202 311 660) from outside the UK
E-mail: shop@denimworks.co.uk
If you telephone us please quote your receipt reference number, as we will need this in order to trace
your transaction details and help resolve your query. If you E-mail us then please include your receipt reference number along
with a daytime contact telephone number if at all possible. We will acknowledge any complaint within 5 working days and provide
you with a timescale for resolving the dispute and keep you fully informed about progress.
This does not affect your statutory rights as a consumer.
Back to top
Measure Up
Use this illustration to help decide which style of jeans and fit suits you best.
Denim Works is staffed by helpful people who can give you advice about the denim styles and
fits of all the brands we stock. So, if you have any questions about our jeans, what the fit is, how they look, wear, etc.,
then please just give us a call on 01202 311660 (00 44 1202 311 660 from outside the UK) between the hours of 9.30am and 5pm
(GMT) Monday to Friday and we will be pleased to help.
|
Waist Sizes
(Inches)
|
Waist Sizes
(Centimetres)
|
Dress Size
|
Size
|
Size
|
24 |
61 |
6 |
36 |
4 |
25 |
64 |
7 |
37 |
5 |
26 |
66 |
8 |
38 |
6 |
27 |
69 |
9 |
39 |
7 |
28 |
71 |
10 |
40 |
8 |
29 |
74 |
11 |
41 |
9 |
30 |
76 |
12 |
42 |
10 |
31 |
79 |
13 |
43 |
11 |
32 |
81 |
14 |
44 |
12 |
33 |
84 |
15 |
45 |
13 |
34 |
86 |
16 |
46 |
14 |
36 |
91 |
18 |
48 |
16 |
38 |
97 |
20 |
50 |
18 |
40 |
102 |
22 |
52 |
20 |
42 |
107 |
24 |
54 |
22 |
44 |
112 |
26 |
56 |
24 |
The information on this chart is supplied for your guidance only and is an approximate
summary of sizes.
|
Sizes do vary with each style and manufacturer, so if you have any doubt about your jeans size or fit,
just e-mail or 'phone us with your measurements and we will be pleased to help.
Telephone: 01202 311 660 (00 44 1202 311 660) from outside the UK
E-mail: shop@denimworks.co.uk
Back to top |
